Refund & Returns Policy
At 74iswar, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period, free returns, and exchange options.
Please read the following policy to understand our return, exchange, and refund procedures.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.
To qualify for a return, items should meet the following conditions:
- Items must be unused and unworn.
- Products must be returned in their original condition.
- Items should include their original packaging, where applicable.
- Proof of purchase or order details must be provided.
Items that do not meet these conditions may not qualify for a return, subject to applicable consumer protection laws.
2. Free Returns
At 74iswar, we offer free returns to make the return process more convenient for our customers.
If you wish to return an item, please contact our support team by email before sending it back. Our team will provide instructions on how to proceed with your return.
Please do not send products back without first contacting us.
3. Exchange Policy
We also offer exchange options for customers who wish to replace an item with another available product.
If you would like to request an exchange, contact us within 30 days of receiving your order.
Please include your order number and details of the item you would like to exchange. Exchanges are subject to product availability.
Our customer support team will guide you through the exchange process.
4. How to Request a Return or Exchange
To initiate a return or exchange, follow these simple steps:
Step 1: Contact Us
Send an email to our customer support team at:
Step 2: Provide Your Order Details
Include the following information in your email:
- Your full name.
- Order number.
- Product name.
- Reason for requesting a return or exchange.
- Whether you prefer a refund or exchange.
Step 3: Receive Instructions
Our support team will review your request and provide the necessary return instructions.
Step 4: Return Your Item
Follow the instructions provided by our team to complete the return process.
5. Refund Policy
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If your return is approved, the refund will be processed to your original payment method.
Please allow up to 15 days for the refund to be completed and reflected in your account after approval.
The time it takes for the refund to appear may also depend on your bank or payment provider.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Send an email to sales@74iswar.co.uk with your order number, a description of the issue, and clear photographs where possible.
Our support team will review the issue and help arrange an appropriate solution.
7. Non-Returnable Items
Certain products may not be eligible for return where applicable laws permit such exclusions.
Any applicable exclusions will be communicated clearly to customers. Your statutory consumer rights remain unaffected.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will do our best to assist with cancellation requests before an order is processed or dispatched. Once an order has been shipped, it may need to be handled through our standard return procedure.
9. Contact Us
If you have any questions about our refund, return, or exchange procedures, please contact our customer support team.
Email: sales@74iswar.co.uk
At 74iswar, we appreciate your trust and are committed to making your shopping experience as convenient as possible.